Health Mart Ranks Highest in Customer Satisfaction in J.D. Power and Associates U.S. Pharmacy Study for Third Time in Four Years
October 1, 2012
SAN FRANCISCO — Health Mart®, a leading franchise of more than 3,000 independently owned pharmacies, today announced that the franchise achieved the highest ranking in overall customer satisfaction among chain drug store pharmacies in the J.D. Power and Associates 2012 U.S. National Pharmacy Study℠. This is the third time in four years that Health Mart has ranked the highest among chain drug stores.
“Being recognized for achieving the highest level of customer satisfaction by J.D. Power and Associates is a tremendous honor and a recognition of our commitment to the outstanding, personalized care consumers receive from Health Mart pharmacies every day,” said Stephen E. Courtman, president, Health Mart. “In addition to Health Mart surpassing 3,000 member pharmacies this year, this recognition from consumers further reinforces the value patients receive from Health Mart pharmacies and Health Mart’s continued dedication to patients and communities across the country.”
“There are many ways to define what pharmacists do, but ultimately it comes down to serving the needs of our patients and not only listening to what they want but also what they need. That is at the heart of everything we do at Gateway Health Mart, whether it’s offering specialty compounding, weekend vaccination clinics, community-outreach screenings, diabetes education and MTM services or Medicare Part D counseling,” said Mark Aurit, owner, Gateway Health Mart Pharmacy, Bismarck, ND. “The recognition from our customers for Health Mart having the highest customer satisfaction among chain drug store pharmacies for the third time in four years demonstrates the power of the partnership between Health Mart and community pharmacies. By being a Health Mart pharmacy, we have access to the tools and resources we need to focus our attention on our patients, and deliver the personalized care and services they deserve.”
The 2012 U.S. Pharmacy Study was fielded between July and August 2012 with responses from more than 12,700 customers who filled a new prescription or refilled a prescription during the three months prior to the survey period. In its sixth year, the Study measures overall customer satisfaction with pharmacies using five key factors that contribute to customer satisfaction: prescription ordering; store; cost competitiveness; non-pharmacist staff; and pharmacist.
About Health Mart
Health Mart is America’s fastest-growing independent pharmacy franchise with 3,000 locally owned community pharmacies in all 50 states. Health Mart pharmacists provide personalized care and take the time to help patients understand their prescription-drug coverage, how to safely manage multiple medications, how to improve their health through diet and exercise, and how to take advantage of lower-cost medication options and prescription-discount cards. As an important member of the healthcare team, Health Mart pharmacists possess strong clinical knowledge and partner with their patients, and their patients’ other healthcare providers, to help them manage and improve patients’ health. The Health Mart franchise is owned by McKesson Corporation. Health Mart is proud to be ranked highest in overall customer satisfaction among chain drug stores in the J.D. Power 2011 National Pharmacy Study and named a J.D. Power 2011 Customer Service Champion. To find a locally owned Health Mart pharmacy near you, visit http://www.healthmart.com.
McKesson Corporation, currently ranked 14th on the FORTUNE 500, is a healthcare services and information technology company dedicated to making the business of healthcare run better. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. McKesson helps its customers improve their financial, operational, and clinical performance with solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services. For more information, visit http://www.mckesson.com.
McKesson U.S. Pharmaceutical
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